Inda + Mely Privacy Policy
Effective Date: October 26, 2026
Inda + Mely LLC ("Inda + Mely", "we") runs a Filipino restaurant at 582 San Bruno Ave W, San Bruno, California. This Privacy Policy explains what personal information we collect when you visit our website, contact us, book, order, call, text, or email us, how we use it, who helps us handle it, how long we keep it, and the choices you have.
1. Information We Collect.
- When you make a reservation, place an order, request a catering or private-event quote, sign up for texts or emails, or contact us, we collect your name, phone number, email address, and the details of your request (for example party size, date, order items, or event details).
- When you call us, we collect your phone number and the subject of your call. If your call is answered by our AI phone assistant (Section 6), it keeps a written transcript and a short summary of the call. We do not record the audio of calls.
- When you text us, we collect your phone number and your message.
- When you visit our website, our website platform may automatically collect your IP address, browser type, device information, the pages you visit, and the date and time of your visit.
2. How We Use Your Information.
We use your information to respond to your questions and requests; take and confirm reservations, orders, and catering or private-event requests; send the confirmations, updates, and other messages you have agreed to receive (Sections 7 and 8); return calls our phone assistant could not complete; read and reply to public reviews (Section 9); keep our services working, safe, and accurate; and meet our legal and tax obligations. We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising.
3. Ordering, Reservations, and Sign-Ups.
Online ordering on our website is provided by our website and online-ordering platform (Popmenu), and table reservations by OpenTable. When you order or book, that platform also collects your information under its own privacy policy, which is linked where you order or book. If you sign up for texts or emails through one of those platforms (for example a text-notification box at online-ordering checkout, or following us on our website), that platform sends those messages for us under its own terms and with its own way to opt out. Our catering and private-event quote forms send your request to us by email so we can reply. Wherever we offer sign-up boxes, each one is separate, starts unchecked, and is never required to order, book, or ask for a quote.
4. Cookies.
Our website and the ordering and reservation platforms it uses may set cookies to keep your session working and to measure traffic. You can set your browser to refuse cookies; some ordering or booking features may then not work.
5. Information Shared With Us by Platforms.
When you book through our reservation platform or order through our ordering platform, that platform passes us the details we need to serve you (name, contact details, booking or order details, and whether you agreed to receive texts or emails from us). We use those details only as described in this policy.
6. AI Phone Assistant.
Inda + Mely uses a phone assistant that uses artificial intelligence. When it answers a call, it tells you at the start that it is automated and that calls are transcribed. It helps with hours, the menu, directions, and reservation and ordering questions, only helps with questions about Inda + Mely, and may end a call that stays off-topic or becomes abusive. Our assistant does not record the audio of calls, does not take card numbers or payments, and does not tell you whether a dish is safe for an allergy: those questions go to a person. It connects you to a person on request, or when it cannot help, and calls that need a person are listed for our staff to return. It keeps a written transcript and a short summary of each call (Section 12).
7. Text Messaging (SMS).
We send three kinds of text messages, each with its own consent. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out at any time, or HELP for help.
7.1 Order and booking texts. When you give us your phone number with an order, a reservation, or a catering request and agree to texts about it, you may receive texts about that order or booking only, such as a confirmation or a pickup-ready notice. Texts about online orders placed through our ordering platform are sent by that platform.
7.2 Thank-you texts after your visit. If you ask for them, by texting YES to (650) 629-1032, or, where we offer it, by checking an unchecked "Text me" box or saying yes when our phone assistant asks (in those two cases we first text you once and ask you to reply YES, and nothing else is sent unless you do), we send one thank-you text after your visit or order and at most two short follow-ups (message frequency varies, three at most). It may invite you to leave an honest Google review, good or bad. Nothing is offered in exchange for a review. We ask again no sooner than 90 days later. Program name: Inda + Mely thank-you texts.
7.3 Answers to simple questions. If you text us a simple question (hours, booking, ordering, our address), we may reply with the matching link, once per question. Everything else is read and answered by our staff. Texts are never answered by AI.
7.4 Stopping and getting help. Reply STOP to any text to opt out. You will receive one confirmation and no further texts from that number. For help, reply HELP or call us at (650) 392-0363.
7.5 Your mobile information. No mobile information (including your SMS opt-in and consent) will be shared with or sold to third parties or affiliates for their own marketing or promotional purposes. Text-messaging consent is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.
8. Email.
We send two kinds of email, each with its own consent.
- Review-request emails: after a visit or order, we may email you to ask for an honest review, good or bad (one request and at most one reminder), only if you agreed to receive emails from us when you booked or ordered. Nothing is offered in exchange for a review.
- News and offers: only if you separately signed up for them.
Every review or news email has a one-click unsubscribe link and our mailing address. Unsubscribing from an email we send ourselves stops all review and news emails we send; emails sent through our website or ordering platform have their own unsubscribe link, which stops those. Order and reservation confirmations are sent by the ordering or reservation platform you used, under its own terms.
9. Reviews.
We may read reviews you post publicly about Inda + Mely on Google and reply to them publicly, as the owner of our business listing. Our review texts and emails never offer anything in exchange for a review, we never offer anything in exchange for a Google review, we ask everyone who agreed to hear from us (not only guests we think are happy), and we do not text or email you about a review you have left.
10. Who Helps Us.
We share information with service providers only as needed to run the restaurant: Popmenu (our website, online ordering, and some emails and texts to people who follow us); OpenTable (table reservations); Toast (our point-of-sale system); Twilio (our text messages and phone numbers); Vapi and the speech-to-text and AI providers it uses (our phone assistant); Resend (email delivery); Google (our business email and calendar, and our business profile, where reviews appear); and our own servers. Some of them also handle information under their own privacy policies, for example to prevent fraud or to run and improve their services. We may also disclose information when the law requires it, or to protect our rights, safety, or property.
11. Data Security.
We use reasonable administrative and technical safeguards to protect your information, including limiting who at Inda + Mely can see it. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
12. Data Retention.
- Phone assistant transcripts and summaries kept on our own systems: deleted after 90 days. Our phone provider also keeps call logs under its own settings.
- Order, booking, catering, and contact details kept on our own systems: about 12 months, after which we delete them or remove your name, number, and email from them. Emails you send us, and requests that arrive in our inbox, are kept only as long as we need them.
- Consent and opt-out records: after about 12 months we remove your name, number, and email from them and keep only a scrambled code, the date, and the words you agreed to, so we can prove consent and honor opt-outs. Opt-out records are kept as scrambled codes from the start.
Information held by the platforms in Section 10 is kept under their own policies. You may ask us to delete your information at any time (Section 14). We may keep information longer when the law requires it.
13. Children's Privacy.
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
14. Your Choices and Rights.
Wherever you live, you may ask us what personal information we hold about you, ask for a copy, ask us to correct it, or ask us to delete it, subject to what the law requires us to keep. Contact us using the details below. We will verify your request before acting on it, will not treat you differently for making it, and will answer within 45 days. Someone you authorize may make a request for you; we may ask for proof that you authorized them. We do not sell your personal information or share it for cross-context behavioral advertising.
15. Changes to This Policy.
We may update this Privacy Policy from time to time. The current version is always posted on this page with its effective date.
16. Contact Us.
Inda + Mely LLC
582 San Bruno Ave W, San Bruno, CA 94066
Phone: (650) 392-0363
Email: kumainkanaba@indamely.com